Can't Find Your Part? We'll Identify It For You — Free

Sliding door and window hardware comes in hundreds of variations. If you can't find your exact part in our catalogue, don't worry — our team of experts can identify it from a photo. This service is completely free.

How It Works

1. Take a clear photo of your existing part. Place it next to a ruler or coin for scale. If possible, photograph it from multiple angles.
2. Send us the photo via email at parts@rollersandmore.com.au or use the contact form below. Include a brief description of your door or window type if you know it.
3. We'll identify your part and reply with the correct product from our catalogue — usually within a few hours on business days.
4. Order with confidence knowing you have the right part before you buy.

Tips for a Good Photo

• Place the part on a plain white or light background
• Include a ruler, coin, or other object for scale
• Photograph from directly above (top-down view)
• Take a second photo from the side to show the profile
• Make sure the image is in focus and well-lit
• If the part is still installed, a photo in-situ is also helpful

What Information Helps Us

• The brand or manufacturer of your door or window (e.g. Stegbar, Trend, Vantage, Boral)
• The approximate age of the door or window
• The type of door (patio sliding door, screen door, wardrobe, etc.)
• Any numbers or markings visible on the part
• The width and height of the door or window if you know it

Common Parts We Identify

We regularly help customers identify:

• Sliding door roller carriages (the most common request)
• Window roller assemblies
• Screen door guides and clips
• Patio door lock cylinders and handles
• Shower screen rollers and guides
• Wardrobe door rollers and guides
• Weather seals and brush strips
• Bi-fold door pivot sets

Send Us Your Part Photo

Email your photo to parts@rollersandmore.com.au with the subject line "Part Identification" and we'll get back to you as soon as possible.

You can also reach us through our contact page.