Shipping policy
Shipping Policy
At Rollers & More, we aim to process and deliver your order as quickly and efficiently as possible.
1. Order Processing
-
Orders are typically processed within 1–2 business days
-
Orders placed on weekends or public holidays will be processed the next business day
2. Shipping Locations
We currently ship Australia-wide.
If you require shipping outside Australia, please contact us before placing your order.
3. Shipping Methods & Delivery Times
Delivery times vary depending on your location:
-
Standard Shipping: 2–7 business days
-
Regional Areas: 3–10 business days
Please note that these are estimated delivery times and may vary due to courier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
-
Order size and weight
-
Delivery location
Any applicable shipping fees will be clearly displayed before completing your purchase.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
You can use this to monitor your delivery progress.
6. Delays & Delivery Issues
While we aim to meet estimated delivery times, delays can occur due to factors outside our control, including:
-
Courier delays
-
Weather conditions
-
High demand periods
Rollers & More is not responsible for delays once the order has been dispatched.
7. Incorrect Address
Please ensure your shipping details are correct at checkout.
-
We are not responsible for orders shipped to incorrect addresses provided by the customer
-
Additional shipping charges may apply for re-delivery
8. Lost or Damaged Items
If your order arrives damaged or is lost in transit:
-
Contact us within 7 days of delivery (or expected delivery)
-
Provide your order number and details
We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.
9. Authority to Leave
By default, orders may be left in a safe place if no one is available to receive them.
If you require a signature on delivery, please contact us after placing your order.
10. Contact Us
For any shipping-related enquiries:
Email: parts@rollersandmore.com.au
Website: rollersandmore.com.au
By placing an order with Rollers & More, you agree to the terms outlined in this Shipping Policy.